Terms and Conditions

Conditions of Entry

As part of the conditions of entry to our Parks, guests are to abide by Park Rules. These are available from reception or on our website.

  • A guest may not let or hire a camp site, tent or caravan to another person.
  • Minimum length of stay, conditions apply and vary by season.
  • Minimum length of stay for online bookings may differ to conditions for bookings made direct with Park office.

 

Pets

Pets are welcome at Surf Beach Holiday Park except during our Easter and Christmas school holidays and on public long weekends.
Please view our Pet Friendly Policy.

 

Payments

Payments for bookings

  • All credit card transactions will incur a 1.00% fee.
  • Christmas school holiday bookings require payment of the balance by 31st October.
  • Easter school holiday bookings require payment of the balance 3 weeks prior to start of Easter.
  • For all other bookings, payment of the balance is due on arrival.
  • Bookings made subject to a special offer may have special terms and conditions (including balance payment due dates and refunds/cancellation policy). 

 

Bookings

  • Deposit payments are required for bookings and vary by season. Please contact the Park office for details.
  • Persons Under 18 must be accompanied by a parent or guardian.
  • Persons under the age of 18 are not permitted to make an online reservation.
  • We reserve the right to cancel any of these types of reservations.

 

Rates

  • Cabins- Rates quoted are for 2 Adults; maximum is limited to the number of beds in the cabin.
  • Sites - Rates quoted are for up to 2 persons; maximum of 6 per site
  • Extra persons incur an additional nightly charge of $15 per child of 4 - 15 years and $20 per adult
  • Vehicle access: We allow access for 1 vehicle per site/ cabin.
  • When booking phone/ online please provide overall caravan dimensions so we can make sure the site is suitable.

 

Check in / Check out

  • Please provide booking number when checking in
  • If you have pets you are required to sign the pet policy before your booking can be finalised

Cabins

  • Check in is 2pm
  • Check out is 10am

Sites

  • Check in is 2pm
  • Check out is 10am

Late Check in

  • Office hours are 8.30am – 6.00pm daily. (9.00am – 5.00pm Winter Hours)

Christmas Day office is closed.

  • If arriving late you must notify the office before hand and your late arrival information pack will be ready waiting for you. 

Late Check out

  • 12pm subject to availability

Discounts and Vouchers

  • Where a guest has made a reservation under a special offer or discount, no further offers or discounts will be applied to that reservation.

 

Gift Vouchers

  • If a guest has a gift voucher they must present it ay the time of booking.
  • Vouchers may only be redeemed by persons at least 18 years of age or older
  • Vouchers are not transferable
  • Vouchers are not wholly or partly redeemable for cash
  • Each voucher must be redeemed in one reservation only

 

Refunds

Refunds of deposits and fees paid are only available from Surf Beach Holiday Park under the following circumstances (Excluding Christmas Holiday Bookings).

  • Notice given at least 28 days before check in;
  • Where at least 28 days’ notice of full or part cancellation has been given a full refund will apply admin fee.
  • Notice given between 28 days and 7 days before check in;
  • Where notice has been given between 28 days and 3 days prior to reservation arrival date a fee equivalent to the first night booking or deposit paid (whichever is the lesser amount) is applicable.
  • Notice given between 3 days - before check in;
  • Reservation arrival date no refund will be given.

 

Minimum booking period refunds

Bookings made subject to minimum booking conditions cannot be reduced, but can be cancelled and above conditions apply.

  • Christmas Holiday Bookings Commencing on the 26th of December through to the 29th Jan 
  • All bookings must be paid in full by the 31st October.
  • Refunds will not be given for cancellations after the 31st October
  • An $30 administration fee will be deducted from all refunds
  • Guests who depart earlier than their original departure date will have the above conditions applied.
  • No shows forfeit all fees paid. If after arrival guests are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount refunded, if any, will be at the discretion of the Park Manager.
  • Surf Beach Holiday Park reserves the right to cancel bookings for "No Shows".
  • Refunds will only be given if the above conditions are met, refunds will not be given if the customer simply change their mind, their circumstances change or they choose the wrong accommodation.
  • No refund fee is applicable when changing dates providing there is availability (not applicable for Christmas Bookings)
  • Managers have the discretion to waive the cancellation and administration fees where special circumstances warrant.
  • Any money entitled to the customer after applying the refund policy may be held in credit for a future booking (credits valid for 12 months only).

 

This policy is subject to change without notice.